Refund policy

Return & Refund Policy for Data Processing, Hosting, and IT Services

Trade Name: CHRM GROUP
Address: 82a James Carter Road, Mildenhall, United Kingdom, IP28 7DE
Email: chrm_group@inbox.eu

This Return and Refund Policy applies to the services provided by CHRM GROUP, including data processing, hosting, cloud infrastructure setup, database management, and related IT support services. Since our services are customized and involve the processing of data and cloud infrastructure setup, we do not offer refunds once services have been initiated.

1) Nature of Services

Our services include professional data processing, hosting, cloud infrastructure setup, database management, and related IT support services. These services involve labor, computing resources, infrastructure setup, and ongoing support, and are distinct from the sale of physical goods or digital products.

2) Non-Refundable Services

Once the service is initiated, it is considered to be in progress. Specifically:

  • Once data processing, data migration, or hosting services have started, fees paid for that portion of work are non-refundable.
  • Any services related to custom solutions, infrastructure deployment, or cloud management are non-refundable after commencement.

3) Service Completion and Milestones

A service milestone is considered complete once the following conditions have been met:

  • Provision of access to the client’s infrastructure or hosting environment.
  • Completion of data migration or processing tasks.
  • Finalizing configuration or integration processes as agreed in the service contract.

Once a milestone has been completed, associated fees are considered earned and non-refundable.

4) Service Termination

Clients may terminate their service agreement with 30 days' written notice. After the cancellation notice period, billing will cease, and the client will not incur charges for the subsequent period. However, no refunds will be provided for services that have already been rendered or that have been active during the notice period.

5) Data Processing Commencement

Once we begin processing, migrating, or storing client data, it is understood that these actions are irreversible. As such, no refunds will be issued once data handling has started. This includes data migrations, backups, and infrastructure provisioning.

6) Service Interruptions

In the event of service outages or disruptions, we will work to restore the service promptly. Clients may be eligible for service credits toward future work, but monetary refunds will not be issued for service interruptions or downtime.

7) Deposits and Upfront Payments

Initial deposits, setup fees, and any non-refundable charges will be clearly outlined in the service agreement. These fees are non-refundable under all circumstances.

8) Cancellation of Subscription or Recurring Services

For services provided on a subscription or recurring basis (e.g., hosting services), clients may cancel at any time by providing written notice at least 30 days in advance. After this period, no further charges will be billed. However, no refunds will be given for the period during which the service was already active.

9) Dispute Resolution Period

Any disputes regarding the services or fees must be raised within 14 days of service delivery or the completion of the milestone. After this period, no requests for refunds or compensation will be considered. We encourage clients to notify us promptly of any issues so they can be resolved in a timely manner.

10) Compliance with Laws (AML and KYC)

As a provider of data processing and hosting services, we comply with all applicable laws, including Anti-Money Laundering (AML) regulations and Know Your Customer (KYC) requirements. We reserve the right to terminate or suspend services if suspicious activity is detected or if a client fails to comply with these regulations. Refunds are not applicable in the event of termination due to non-compliance with AML/KYC laws.

11) Payment Providers and Compliance

In line with industry standards and the requirements of payment providers such as Stripe, we reserve the right to refuse a refund if services have already been rendered or data processing has commenced. These guidelines ensure compliance with payment processing regulations and fraud prevention measures.

12) Refunds for Service Interruptions

In case of prolonged service interruptions (e.g., system downtime), we may provide service credits as compensation, but monetary refunds will not be provided. Service credits are issued at our discretion and in accordance with the specific terms of the SLA.

13) Custom Solutions and Development Services

For custom development projects, data migrations, or infrastructure setups, the client is responsible for providing accurate data and access to systems. If the client does not meet these requirements, no refund will be issued for any incomplete or delayed work resulting from the client’s failure to comply with the agreed-upon terms.

14) Changes to This Refund Policy

We may update or amend this Refund Policy to reflect changes in the services we offer or in response to regulatory requirements. The most recent version of the policy will be made available on this page with the date of the last revision.

Contact Information
CHRM GROUP
82a James Carter Road, Mildenhall, United Kingdom, IP28 7DE
Email: chrm_group@inbox.eu