Privacy policy

Trade Name: CHRM GROUP
Address: 82a James Carter Road, Mildenhall, United Kingdom, IP28 7DE
Email: chrm_group@inbox.eu

At CHRM GROUP, we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and disclose your personal data when you visit our website or use our services, which include data processing, hosting, cloud infrastructure setup, database management, and related IT support services. We are fully compliant with data protection regulations, including the General Data Protection Regulation (GDPR) and relevant UK laws.

1) Data Controller

The data controller for the purposes of this Privacy Policy is:

CHRM GROUP
82a James Carter Road, Mildenhall, United Kingdom, IP28 7DE
Email: chrm_group@inbox.eu

2) Types of Data We Collect

We may collect and process the following types of personal data:

  • Identity & Contact Data: name, email address, company name, phone number, and billing address provided by you.
  • Payment Information: credit card details, bank account information, or other payment-related details, if applicable.
  • Technical Data: IP address, browser type, device information, operating system, time zone, and usage data.
  • Service Data: information provided during service usage, such as access logs, database structures, configurations, and credentials.
  • Third-Party Data: data provided via third-party integrations or partners (e.g., cloud services like AWS, Azure, Google Cloud).

3) Use of Personal Data

We use the collected data for the following purposes:

  • To provide and manage our data processing, hosting, and cloud services.
  • To process payments and manage billing for services rendered.
  • To maintain and improve the security of our systems and services.
  • To communicate with you regarding updates to services, offers, and support requests.

4) Legal Basis for Processing

We process your personal data based on the following legal grounds:

  • Contractual necessity: to perform the contract for the provision of services.
  • Legitimate interests: to improve our services, ensure network security, and manage customer relationships.
  • Consent: where you have provided consent for specific processing activities, such as marketing or communications.

5) Data Security

We implement appropriate technical and organizational measures to ensure the security of your personal data, including:

  • Encryption of sensitive data during storage and transmission.
  • Access controls to ensure that only authorized personnel have access to personal data.
  • Regular security audits and vulnerability assessments.
  • Data anonymization and pseudonymization where appropriate.

6) Data Retention

We retain personal data only for as long as necessary to provide services, meet legal obligations, and resolve disputes. Specific data retention periods may vary based on the service type and legal requirements. For example, data related to hosting services will be retained for the duration of the hosting contract, after which it will be deleted or anonymized according to our data retention policy.

7) Data Transfer Outside the EEA

If personal data is transferred outside of the European Economic Area (EEA), we ensure that adequate safeguards are in place to protect the data, such as using Standard Contractual Clauses (SCCs) or other legal mechanisms, as required by applicable law.

8) Third-Party Service Providers

We use third-party service providers to assist with providing our services, including cloud hosting (e.g., AWS, Google Cloud, Microsoft Azure). These providers process your data on our behalf and are bound by contractual obligations to ensure the security and confidentiality of your data. We will never sell your data to third parties.

9) Your Rights

You have the right to:

  • Access your personal data that we hold.
  • Correct any inaccurate or incomplete personal data.
  • Delete your personal data, subject to our data retention policies.
  • Restrict the processing of your personal data in certain circumstances.
  • Object to processing for marketing or other specific purposes.
  • Data portability to obtain a copy of your personal data in a structured, commonly used format.

To exercise these rights, please contact us at chrm_group@inbox.eu.

10) Cookies and Analytics

We use cookies and similar technologies to enhance your experience on our website. You can control cookies through your browser settings. We may also use analytics tools to improve our website's functionality and performance.

11) Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, operations, or legal requirements. The updated policy will be posted on this page with the date of the last revision.

Contact Information
CHRM GROUP
82a James Carter Road, Mildenhall, United Kingdom, IP28 7DE
Email: chrm_group@inbox.eu